FAQ / Help

I Do Not Receive My Workout Reminder Emails. What Should I Do?

If you do not receive your workout reminders, please follow the steps below:
1. First check that your membership is still running:

1. Log in to HAPPYneuron.com. (How Do I Log In?)
2. Click on “Brain Coach” in the “Method” tab in the main menu.
3. Click on “My Program” in the “My Account” section at the right side of the page.
4. Under “My Membership, please check that the expiry date for your membership has not been reached or exceeded (box checked).

2. When you have completed the previous step and you still do not receive your workout reminders, check your reminder settings:

1. Log in to HAPPYneuron.com. (How Do I Log In?)
2. Click on “Brain Coach” in the “Method” tab in the main menu.
3. Click on “Workout Reminders”.
4. Please verify that you have correctly chosen the days you want to train on (box checked).

3. If you have checked the two previous steps and you still do not receive your workout reminders, please check that emails from HAPPYneuron are not sent to your spam or junk folder. If so, please add “supervisor@happy-neuron.com” to your contacts.
4. Not receiving your workout reminder on a set day may also be due to server problem. In such a case we can only advise you to be a little patient.
5. If the problem persists, please click here to contact support.