Customer Support

DO YOU NEED HELP WITH ONE OF THESE ISSUES?

• I Can't Remember my Password
  1. click Forgot my Password
  2. enter your email address in the text box provided and then click the submit button
  3. we will send a notification to the email address provided with a link to reset your password
• How do I Cancel my Membership?
  1. click here to Login
  2. Select My Account Settings
  3. Click Membership Settings
  4. click "Turn OFF Automatic Renewal"

  There will be no further charges to your credit card. However, we do encourage you to keep playing until the membership expire date has been reached.
• How Do I Reinstate My Membership?
  Any time during the billing period of your membership you can update your membership auto renew option.

  1. click here to Login
  2. click "Turn ON Automatic Renewal"

  
  However, once the billing period lapses, you account will go dormant and you will no longer have access to the benefits of Happy Neuron. If this happens and you decide you really want to keep playing or you come back from an extended leave, all your information is saved and you can resume your play by renewing your membership. Simply log into your account and you will be presented with the opportunity to Renew Your Membership. Follow the directions and you should be playing and resuming your brain fitness exercises shortly.
• Why am I not receiving my Workout Reminder emails?
  Often times legitimate email can be easily blocked or recognized as junk/spam mail. We recommend that you add coach@happy-neuron.com to your Safe Senders list to avoid these common situations with emails. We have compiled a list of the most commonly used email programs with easy to follow instructions on how to add coach@happy-neuron.com to your Safe Senders list.
  
  Click here to locate your email program with the easy to follow instructions.
• Why am I seeing a charge after the 7 Day Free Trial?
  After the 7-day trial period has been completed, for convenience, we automatically begin the monthly or annual membership selected. Details of the membership terms can be found here.

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